RETURN POLICY

STANDARD RETURN POLICY 

FOR ITEMS PURCHASED AT JORDANKILGANON.COM, ALL RETURNS MUST BE SUBMITTED WITHIN 30 DAYS OF RECEIVING YOUR ITEM(S).TO BE ELIGIBLE FOR RETURN, ITEM(S) MUST BE SENT BACK IN SALE-ABLE CONDITION, IN ITS ORIGINAL PACKAGING WITH TAGS ATTACHED.

THE ITEM MUST BE NEW, NOT WORN, UNALTERED, AND FREE OF ANY ODORS OR FRAGRANCES.

IF ITEM(S) DO NOT FIT THESE REQUIREMENTS, IT WILL BE SENT BACK TO THE CUSTOMER AT HIS/HER EXPENSE. WE RESERVE THE RIGHT, AT OUR SOLE DISCRETION, TO DETERMINE IF RETURNED MERCHANDISE IS IN SALE-ABLE CONDITION.


RETURN INSTRUCTIONS – DOMESTIC U.S. ORDERS

ALL DOMESTIC ORDERS PLACED ON JORDAN KILGANON ARE ELIGIBLE FOR RETURN WITHIN 15 BUSINESS DAYS OF RECEIVING YOUR SHIPMENT.

IF YOU USE THE PREPAID SHIPPING LABEL GENERATED FROM RETURNLY, WE WILL DEDUCT A FEE OF $7.00 FROM YOUR REFUND.

PLEASE PACK ALL ITEMS YOU ARE RETURNING AND INCLUDE YOUR ORIGINAL PACKING SLIP, NOTING THE ITEMS YOU ARE RETURNING.  YOU CAN DROP OFF YOUR PACKAGE AT ANY FEDEX, USPS, OR UPS CENTER.  WE RECOMMEND YOU OBTAIN A RECEIPT OF YOUR DROP OFF AND/OR NOTE THE TRACKING NUMBER. 

YOU WILL RECEIVE AN EMAIL NOTIFICATION ONCE YOUR ITEM IS RECEIVED BACK AT OUR OKLAHOMA DISTRIBUTION CENTER. PLEASE ALLOW 7-14 BUSINESS DAYS FOR ALL RETURNS TO BE PROCESSED.

IF YOU PREFER TO SHIP BACK YOUR ITEM TO US USING A DIFFERENT SHIPPING METHOD PLEASE CONTACT JORDAN KILGANON CUSTOMER SERVICE AT SHOP@JORDANKILGANON.COM FOR RETURN INSTRUCTIONS.

RETURN INSTRUCTIONS – INTERNATIONAL ORDERS (GLOBAL-E)

JORDAN KILGANON IS NOT RESPONSIBLE FOR ANY SHIPMENTS LOST IN TRANSIT THAT ARE NOT SHIPPED THROUGH OUR INTERNATIONAL RETURNS. 

PLEASE PACK ALL ITEMS YOU ARE RETURNING AND INCLUDE YOUR ORIGINAL PACKING SLIP, NOTING THE ITEMS YOU ARE RETURNING.  

YOU WILL RECEIVE AN EMAIL NOTIFICATION ONCE YOUR ITEM IS RECEIVED BACK AT OUR OKLAHOMA DISTRIBUTION CENTER.
 

EXCHANGES - FOR DOMESTIC U.S. ORDERS

ONLINE PURCHASES OF FULL PRICED ITEMS ARE ELIGIBLE FOR AN EXCHANGE WITHIN 15 DAYS OF RECEIVING YOUR ITEM(S). 

FINAL SALE ITEMS ARE NOT ELIGIBLE FOR AN EXCHANGE. IF THE ITEM YOU WOULD LIKE IS NO LONGER AVAILABLE, PLEASE FOLLOW OUR STEPS TO RETURN YOUR ITEM(S) FOR A REFUND. 

EXCHANGES - FOR INTERNATIONAL ORDERS

INTERNATIONAL CUSTOMER CAN SUBMIT AN EXCHANGE REQUEST BY CONTACTING  SHOP@JORDANKILGANON.COM WITHIN 15 DAYS OF RECEIVING YOUR ITEM(S). 

FINAL SALE ITEMS ARE NOT ELIGIBLE FOR AN EXCHANGE.

ONCE YOUR EXCHANGE IS APPROVED AND PROCESSED A PREPAID DHL RETURN LABEL WILL BE GENERATED AND PROVIDED TO YOU. 

IF THE ITEM YOU WOULD LIKE IS NO LONGER AVAILABLE, PLEASE FOLLOW OUR STEPS TO RETURN YOUR ITEM(S) FOR A REFUND. 

REFUNDS

YOU WILL RECEIVE AN EMAIL NOTIFICATION ONCE WE HAVE ISSUED YOUR REFUND.

ONCE WE ISSUE YOUR REFUND, PLEASE ALLOW 10-14 BUSINESS DAYS FOR THIS TO APPEAR ON YOUR BANK STATEMENT. THIS IS SOLELY DEPENDANT ON THE DAY AND TIME YOUR REFUND TRANSACTION IS PROCESSED. 

WE DO NOT OFFER CREDIT NOTES OR GIFT CARDS, AND ALL REFUNDS WILL BE RETURNED TO THE ORIGINAL FORM OF PAYMENT. NO EXCEPTIONS. ORIGINAL SHIPPING COSTS PAID AT CHECKOUT ARE NON-REFUNDABLE.