PRIVACY POLICY

LAST MODIFIED: [JUNE 15 , 2023]

INTRODUCTION

THIS POLICY DESCRIBES THE TYPES OF INFORMATION JORDAN KILGANON MAY OBTAIN FROM YOU OR THAT YOU MAY PROVIDE WHEN YOU VISIT THE WEBSITE WWW.JORDANKILGANON.COM (OUR "WEBSITE" OR “SITE”) AND OUR PRACTICES FOR COLLECTING, USING, MAINTAINING, PROTECTING, PROCESSING, AND DISCLOSING THAT INFORMATION. BY ACCESSING OR USING THIS SITE, YOU AGREE TO THIS PRIVACY POLICY.

CHANGES AND UPDATES: OUR PRIVACY POLICY MAY HAVE CHANGED SINCE YOUR LAST VISIT. YOU SHOULD REVIEW OUR PRIVACY POLICY AND TERMS OF USE UPON REPEAT ENTRY. EACH TIME YOU ACCESS OUR SITE YOU HAVE AGREED TO THE UPDATED PRIVACY POLICY AND LATEST TERMS OF USE POSTED ON OUR SITE.

THIS POLICY APPLIES TO INFORMATION WE COLLECT:

  • ON THIS SITE;
  • WHEN YOU BUY PRODUCT(S) THROUGH THIS SITE;
  • IN EMAIL AND OTHER ELECTRONIC MESSAGES BETWEEN YOU AND THIS WEBSITE;
  • WHEN YOU AGREE TO SIGN UP FOR OUR NEWSLETTERS;
  • WHEN YOU CHOOSE TO REGISTER AND CREATE AN ACCOUNT WITH US; AND/OR
  • WHEN YOU INTERACT WITH OUR ADVERTISING ON THIRD-PARTY WEBSITES (FOR EXAMPLE, FACEBOOK, LINKEDIN, TWITTER AND OTHER SOCIAL MEDIA SITES AND THIRD PARTY SITES THAT MAY ADVERTISE OUR PRODUCTS AND WHICH MAY INCLUDE A LINK TO THIS SITE).

 

IT DOES NOT APPLY TO INFORMATION COLLECTED BY:

  • BY US OFFLINE OR THROUGH ANY OTHER MEANS, INCLUDING ON ANY OTHER WEBSITE OPERATED BY COMPANY OR ANY THIRD PARTY (INCLUDING OUR AFFILIATES AND SUBSIDIARIES); OR
  • ANY THIRD PARTY (INCLUDING OUR AFFILIATES AND SUBSIDIARIES), EXCEPT AS EXPRESSLY STATED IN THIS PRIVACY POLICY. 

INFORMATION COLLECTED WHEN YOU VISIT OR PURCHASE FROM THIS SITE:

CATEGORIES OF INFORMATION AND SOURCES OF THAT INFORMATION

CATEGORY

EXAMPLES

SOURCE

IDENTIFIERS AND OTHER PERSONAL INFORMATION

NAME, ALIAS, MAILING ADDRESS, IP ADDRESS, EMAIL ADDRESS, ACCOUNT NAME, PASSWORD, PHONE NUMBER, SIGNATURE, CREDIT CARD OR OTHER PAYMENT INFORMATION (PAYMENT INFORMATION IS STORED ONLY BY OUR PAYMENT PROCESSOR AND OUR THIRD PARTY FRAUD DETECTION SERVICE PROVIDER)

YOU WHEN YOU VISIT, CREATE AN ACCOUNT OR MAKE A PURCHASE; OR THE PERSON THAT SENT YOU A GIFT FROM OUR SITE

OTHER PERSONAL INFORMATION

PHONE NUMBER, SIGNATURE, CREDIT CARD OR OTHER PAYMENT INFORMATION (PAYMENT INFORMATION IS STORED ONLY BY OUR PAYMENT PROCESSOR AND OUR THIRD PARTY FRAUD DETECTION SERVICE PROVIDER)

YOU OR THE PERSON THAT SENT YOU A GIFT FROM THIS SITE

INTERNET AND OTHER NETWORK ACTIVITY

BROWSING HISTORY, BROWSER TYPE, IP ADDRESS, DEVICE USED TO CONNECT TO THIS SITE, SEARCH HISTORY, YOUR INTERACTION WITH THE WEBSITE, INCLUDING DATES AND TIMES, WHICH ADVERTISEMENTS YOU CLICKED ON, THE SITE YOU MAY HAVE USED TO LINK HERE

AUTOMATED TECHNOLOGY SUCH AS COOKIES, GOOGLE ANALYTICS AND WEB BEACONS

YOUR CONSENT, SELECTIONS AND ELECTIONS

YOUR OPT-OUT SELECTIONS REGARDING ADVERTISING AND YOUR OPT-IN AND OPT-OUT REGARDING NEWSLETTERS

YOU

 

SEE ALSO OUR SECTION FOR CALIFORNIA AND EU RESIDENTS REGARDING INFORMATION COLLECTED AND RETAINED WHEN YOU EXERCISE CERTAIN RIGHTS.

 

 

GIFTS: IF YOU ARE PURCHASING A GIFT FOR SOMEONE, AND YOU GIVE US THAT PERSON’S INFORMATION FOR SHIPPING, WE ARE RELYING ON YOU TO MAKE SURE YOU HAVE THE RIGHT (AND CONSENT IF NEEDED) TO PROVIDE TO US THE RECIPIENT’S INFORMATION.

THIRD PARTY SERVICE PROVIDERS AND YOUR PURCHASING/RETURN ACTIVITIES:

WE DO NOT COLLECT OR STORE YOUR CREDIT CARD NUMBER, YOUR GIFT CARD INFORMATION OR YOUR DEBIT CARD INFORMATION (OR OTHER PAYMENT METHOD).  WE USE THIRD PARTY PROVIDERS TO DO THIS FOR US.  AT PRESENT, WE USE SHOPIFY TO PROCESS PAYMENTS FOR US.  WE ALSO USE THIRD PARTY PROVIDERS TO PREVENT FRAUD IN OUR TRANSACTIONS.  IF YOU USE A PARTICULAR SOURCE OF FUNDS (FOR EXAMPLE YOUR APPLEPAY OR PAYPAL ACCOUNT), THOSE SITES AND APPLICATIONS WILL COLLECT YOUR TRANSACTION INFORMATION.  THESE ARE ACCOUNTS YOU CREATED, AND YOU SHOULD REVIEW THE TERMS OF USE AND PRIVACY POLICIES OF THOSE PROVIDERS THAT YOU CHOOSE.  WHEN YOU: PROCEED TO CHECK OUT, OR ASK US TO CREDIT A RETURN, YOUR TRANSACTION INFORMATION, INCLUDING YOUR NAME, PASSWORD, EMAIL OR OTHER POINTS OF CONTACT, AND PAYMENT INFORMATION IS STORED BY OUR THIRD PARTY PROVIDER(S).  YOU CAN CHECK OUT AS A “GUEST” WITHOUT CREATING AN ACCOUNT.  OUR SERVICE PROVIDERS THAT PROCESS PAYMENTS AND MONITOR AND DETECT FRAUD HAVE CERTIFIED THAT THEY ARE PCI (PAYMENT CARD INDUSTRY) COMPLIANT, AND THEY HAVE CONTRACTUALLY COMMITTED TO MAINTAIN YOUR INFORMATION IN ACCORDANCE WITH APPLICABLE LAWS (FOR EXAMPLE, CCPA AND GDPR). 

THESE THIRD PARTY PROVIDERS ARE NOT AUTHORIZED BY US TO USE THE INFORMATION YOU PROVIDE FOR YOUR PURCHASES, CREDITS, RETURNS, AND ACCOUNT INFORMATION EXCEPT TO HELP US DO OUR BUSINESS WITH YOU, OR AS REQUIRED BY LAW (FOR EXAMPLE, TO CONFIRM THERE IS NO FRAUDULENT TRANSACTION).  THESE PROVIDERS HAVE ALSO COMMITTED TO COOPERATE WITH US WHEN YOU EXERCISE CERTAIN CHOICES (FOR EXAMPLE, OF YOU WANT TO BE FORGOTTEN IF YOU ARE IN THE EU OR CALIFORNIA).

COOKIES, BEACONS AND OTHER AUTOMATED DATA COLLECTION TECHNOLOGIES; DO NOT TRACK SIGNALS:

SOME WEB BROWSERS MAY TRANSMIT "DO NOT TRACK" SIGNALS TO THE WEBSITES AND OTHER ONLINE SERVICES WITH WHICH THE BROWSER COMMUNICATES. THERE IS NO STANDARD THAT GOVERNS WHAT, IF ANYTHING, WEBSITES AND ONLINE SERVICES SHOULD DO WHEN THEY RECEIVE THESE SIGNALS. WE CURRENTLY DO NOT TAKE ACTION IN RESPONSE TO THESE SIGNALS. IF AND WHEN A STANDARD FOR RESPONDING IS ESTABLISHED, WE MAY REVISIT OUR POLICY ACCORDINGLY.

 

TYPES OF AUTOMATED TECHNOLOGY AND YOUR OPTIONS:

  • COOKIES (OR BROWSER COOKIES). A COOKIE IS A SMALL TEXT FILE PLACED ON THE HARD DRIVE OF YOUR COMPUTER. YOU MAY REFUSE TO ACCEPT BROWSER COOKIES BY ACTIVATING THE APPROPRIATE SETTING ON YOUR BROWSER. HOWEVER, IF YOU SELECT THIS SETTING YOU MAY BE UNABLE TO ACCESS CERTAIN PARTS OF OUR WEBSITE.
  • WEB BEACONS. PAGES OF OUR WEBSITE, OUR E-MAILS, AND SERVICES MAY CONTAIN SMALL ELECTRONIC FILES KNOWN AS WEB BEACONS (ALSO REFERRED TO AS CLEAR GIFS, PIXEL TAGS, AND SINGLE-PIXEL GIFS) THAT PERMIT THE COMPANY, FOR EXAMPLE, TO COUNT USERS WHO HAVE VISITED THOSE PAGES OR OPENED AN EMAIL AND TO GATHEROTHER RELATED STATISTICS (FOR EXAMPLE, RECORDING THE POPULARITY OF CERTAIN CONTENT AND VERIFYING SYSTEM AND SERVER INTEGRITY).
  • GOOGLE ANALYTICS: WE MAY USE A TOOL CALLED “GOOGLE ANALYTICS” TO COLLECT INFORMATION ABOUT USE OF THE SITE. GOOGLE ANALYTICS COLLECTS INFORMATION SUCH AS HOW OFTEN USERS VISIT OUR SITE, WHAT PAGES THEY VISIT WHEN THEY DO SO, AND WHAT OTHER SITES THEY USED PRIOR TO COMING TO OUR WEBSITE. WE USE THE INFORMATION WE GET FROM GOOGLE ANALYTICS ONLY TO IMPROVE OUR SITE.  WE DO NOT COMBINE THE INFORMATION COLLECTED THROUGH THE USE OF GOOGLE ANALYTICS WITH PERSONALLY IDENTIFIABLE INFORMATION. GOOGLE ANALYTICS PLANTS A PERMANENT COOKIE ON YOUR WEB BROWSER TO IDENTIFY YOU AS A UNIQUE USER THE NEXT TIME YOU VISIT OUR SITE. GOOGLE’S ABILITY TO USE AND SHARE INFORMATION COLLECTED BY GOOGLE ANALYTICS ABOUT YOUR VISITS TO OUR WEBSITE IS RESTRICTED BY THE GOOGLE ANALYTICS TERMS OF USE AND THE GOOGLE PRIVACY POLICY. MORE INFORMATION ON GOOGLE ANALYTICS CAN BE FOUND HERE COM/POLICIES/PRIVACY/PARTNERS. IF YOU WOULD LIKE TO OPT-OUT OF HAVING YOUR DATA USED BY THESE COOKIES, PLEASE USE THE GOOGLE ANALYTICS OPT-OUT AVAILABLE HERE:  HTTPS://TOOLS.GOOGLE.COM/DLPAGE/GAOPTOUT/.

 

 

HOW WE USE INFORMATION COLLECTED

HOW WE USE INFORMATION COLLECTED BY AUTOMATED TECHNOLOGY:

WE USE INFORMATION COLLECTED TO IMPROVE OUR WEBSITE AND TO DELIVER A BETTER AND MORE PERSONALIZED SERVICE, THEREBY ENABLING US TO:

  • ESTIMATE OUR AUDIENCE SIZE AND USAGE PATTERNS;
  • SEND YOU ADVERTISEMENTS;
  • HELP YOU NAVIGATE THROUGH THE SITE;
  • STORE INFORMATION ABOUT YOUR PREFERENCES; AND
  • RECOGNIZE YOU WHEN YOU RETURN TO OUR WEBSITE.

 

USES OF OTHER INFORMATION WE COLLECT AND/OR YOU PROVIDE: 

WE USE INFORMATION THAT WE COLLECT ABOUT YOU OR THAT YOU PROVIDE TO US, INCLUDING ANY PERSONAL INFORMATION:

  • TO FULFILL ORDERS, RETURNS, ANSWER YOUR QUESTIONS, NOTIFY YOU ABOUT ORDER STATUS;
  • TO CREATE AND MAINTAIN YOUR ACCOUNT WITH US WHEN YOU CHOOSE TO CREATE ONE;
  • TO DETECT AND PREVENT FRAUD;
  • TO SEND YOU ADVERTISEMENTS;
  • TO SEND YOU NEWSLETTERS WHEN YOU OPT-IN TO RECEIVE THEM
  • TO PROVIDE YOU WITH INFORMATION, PRODUCTS, OR SERVICES THAT YOU REQUEST FROM US;
  • TO HELP MAINTAIN THE SAFETY, SECURITY, AND INTEGRITY OF OUR WEBSITE, OUR DATABASES AND OTHER TECHNOLOGY ASSETS, AND BUSINESS;
  • TO CARRY OUT OUR OBLIGATIONS AND ENFORCE OUR RIGHTS ARISING FROM ANY PURCHASE AND/OR OTHER TRANSACTIONS BETWEEN YOU AND US, INCLUDING FOR BILLING AND COLLECTION;
  • TO NOTIFY YOU ABOUT CHANGES TO OUR WEBSITE OR OUR PRODUCTS;
  • FOR TESTING, AND IMPROVING OUR WEBSITE;
  • TO RESPOND TO LAW ENFORCEMENT REQUESTS AND AS REQUIRED BY APPLICABLE LAW, COURT ORDER, OR GOVERNMENTAL REGULATIONS;
  • IN ANY OTHER WAY WE MAY DESCRIBE WHEN YOU CHOOSE TO PROVIDE THE INFORMATION ON THIS SITE; AND
  • FOR ANY OTHER PURPOSE WITH YOUR CONSENT.

 

WE DO NOT SELL YOUR INFORMATION: WE DO NOT SELL YOU PERSONALLY-IDENTIFIABLE INFORMATION TO THIRD PARTIES.  THE ONLY EXCEPTION TO THIS IS AN ONWARD TRANSFER.  [INSERT LINK][LINK TO BELOW, UNDER THIRD PARTIES TO: ONWARD TRANSFERS]

AGGREGATED, ANONYMOUS INFORMATION: WE MAY DISCLOSE AGGREGATED INFORMATION ABOUT OUR USERS, AND INFORMATION THAT DOES NOT IDENTIFY ANY INDIVIDUAL, WITHOUT RESTRICTION.  THIS INFORMATION EITHER NEVER INCLUDED YOU BY YOUR PERSONAL INFORMATION, OR YOUR PERSONALLY IDENTIFYING INFORMATION HAS BEEN STRIPPED (ANONYMIZED).

HOW LONG WE KEEP YOUR INFORMATION: WE RETAIN YOUR INFORMATION FOR ONLY AS LONG AS WE NEED IT FOR THE PURPOSES DESCRIBED IN THIS PRIVACY POLICY, FOR OUR OWN ADMINISTRATION AND INTERNAL BUSINESS PURPOSES, AND FOR ANY PERIODS THAT ARE MANDATED BY LAW.

DEPENDING ON WHERE YOU ARE, YOU MAY HAVE THE RIGHT TO REQUEST THAT WE ERASE OR “FORGET” YOU. (SEE OUR EU AND CALIFORNIA INFORMATION BELOW)

 

CORRECTION OF INFORMATION; REQUESTS TO ERASE

IF YOU ARE ASKING ABOUT INFORMATION AS TO YOURSELF, TO CORRECT YOUR INFORMATION, OR TO TELL US TO FORGET YOU (OR “ERASE YOU”) (SEE INFORMATION FOR CALIFORNIA AND EU BELOW) [INSERT LINK HERE TO THOSE SECTIONS], WE WILL ASK YOU TO VERIFY YOU ARE WHO YOU SAY YOU ARE BEFORE WE PROCESS THE REQUEST.  WE WILL ALSO COLLECT YOUR CONTACT INFORMATION TO RESPOND TO THE REQUEST.  WE KEEP A RECORD OF THESE REQUESTS, WHO MADE THE REQUEST, HOW AND WHEN WE RESPONDED, AND WHAT INFORMATION WE PROVIDED.

SOME STATES AND COUNTRIES HAVE SPECIAL CATEGORIES OF INFORMATION, WHICH MAY BE REFERRED TO AS “SENSITIVE” INFORMATION OR “PROTECTED HEALTH INFORMATION”.  WE DO NOT COLLECT ANY “SENSITIVE” INFORMATION (E.G. AS TO YOUR RELIGION, HEALTH, ETC.). 

 

CHOICES AND OPTING IN OR OUT: WE STRIVE TO PROVIDE YOU WITH CHOICES REGARDING THE PERSONAL INFORMATION YOU PROVIDE TO US. WE HAVE CREATED MECHANISMS TO PROVIDE YOU WITH THE FOLLOWING CONTROL OVER YOUR INFORMATION

OUR ONLINE ADVERTISING:  YOU CAN OPT OUT OF RECEIVING ADVERTISING FROM US BY CLICKING HERE AND WE WILL PROCESS YOUR REQUEST.  ALSO SOME PLATFORMS WE USE TO PROVIDE ADVERTISING TO YOU MAY ALLOW YOU TO “OPT OUT” OF RECEIVING ANY MORE ADVERTISING FROM US THROUGH SUCH PLATFORM.

NEWSLETTERS: WE MAY SEND YOU NEWSLETTERS ABOUT OUR PRODUCTS IF YOU OPT-IN TO RECEIVING THEM.  EVERY NEWSLETTER WE SEND TO YOU WILL ALLOW YOU AT ANY TIME TO “OPT OUT” OF RECEIVING ANY MORE NEWSLETTERS FROM US.  YOU CAN ALSO OPT OUT BY CLICKING HERE AND WE WILL PROCESS YOUR REQUEST.

CONTINUED COMMUNICATION AFTER YOU OPT-OUT: WE MAY STILL SEND YOU CORRESPONDENCE ABOUT, FOR EXAMPLE, A PURCHASE YOU MADE, OR TO VERIFY WHO YOU ARE BEFORE WE HONOR A REQUEST TO “FORGET YOU”, TO ENFORCE OUR RIGHTS, AND TO ALERT YOU OF ANY SUSPECTED OR ACTUAL FRAUD OR PROBLEM, WHETHER WITH YOUR PAYMENT, OUR SITE OR OTHERWISE.

ACCESSING AND CORRECTING YOUR INFORMATION:  IF YOU THINK THE INFORMATION WE HAVE ABOUT YOU IS INCORRECT, OR IF IT NEEDS TO BE UPDATED (FOR EXAMPLE, YOU HAVE MOVED AND HAVE A NEW SHIPPING ADDRESS), WE WILL HELP YOU DO THIS BY CLICKING HERE OR WHEN YOU GO INTO YOUR REGISTERED ACCOUNT BUT WE MAY ASK YOU TO FIRST VERIFY WHO YOU ARE BEFORE WE LET YOU MAKE THE CHANGES (AND IN SOME CASES, WE BY LAW HAVE TO VERIFY YOUR IDENTITY FOR CERTAIN REQUESTS, AS WE EXPLAIN FOR CHILDREN, CALIFORNIA RESIDENTS AND EU RESIDENTS).

WE MAY NOT ACCOMMODATE A REQUEST TO CHANGE INFORMATION IF WE BELIEVE THE CHANGE WOULD VIOLATE ANY LAW OR LEGAL REQUIREMENT, OR CAUSE THE INFORMATION TO BE INCORRECT.

PASSWORDS FOR ANY USERS WHO CREATE AN ACCOUNT:  IF YOU REGISTER TO CREATE AN ACCOUNT ON THIS SITE, YOU WILL BE ASKED TO CREATE A PASSWORD.  TO BEST PROTECT YOURSELF, USE UNIQUE PASSWORDS FOR UNIQUE ACCOUNTS (DO NOT USE THE SAME PASSWORD FOR YOUR JORDAN KILGANON ACCOUNT AS YOU DO (E.G.) FOR YOUR BANK ACCOUNT OR GMAIL ACCOUNT).  DO NOT SHARE YOUR PASSWORD WITH SOMEONE ELSE.  IF YOU THINK YOUR PASSWORD OR ACCOUNT WAS COMPROMISED LET US KNOW AT SHOP@JORDANKILGANON.COM.

 

THIRD PARTIES TO WHICH YOUR INFORMATION IS DISCLOSED: WE MAY DISCLOSE PERSONAL INFORMATION THAT WE COLLECT OR THAT YOU PROVIDE AS DESCRIBED IN THIS PRIVACY POLICY:

  • TO OUR SUBSIDIARIES AND AFFILIATES;
  • TO CONTRACTORS, SERVICE PROVIDERS, AND OTHER THIRD PARTIES WE USE TO SUPPORT OUR BUSINESS AS DESCRIBED IN THIS POLICY (FOR EXAMPLE, TO PROCESS PAYMENTS AND TO DETECT FRAUD)
  • ONWARD TRANSFERS: TO A BUYER OR OTHER SUCCESSOR IN THE EVENT OF A MERGER, DIVESTITURE, RESTRUCTURING, REORGANIZATION, DISSOLUTION, OR OTHER SALE OR TRANSFER OF SOME OR ALL OF OUR ASSETS, WHETHER AS A GOING CONCERN OR AS PART OF BANKRUPTCY, LIQUIDATION, OR SIMILAR PROCEEDING, IN WHICH PERSONAL INFORMATION HELD BY THE COMPANY ABOUT OUR WEBSITE USERS OR CUSTOMERS IS AMONG THE ASSETS TRANSFERRED;
  • TO THOSE PARTIES YOU ASK US TO (SEE THE CALIFORNIA AND EU RESIDENT SECTIONS BELOW); AND
  • OTHER PARTIES WITH YOUR CONSENT.

 

WE MAY ALSO DISCLOSE YOUR PERSONAL INFORMATION:

  • TO COMPLY WITH ANY COURT ORDER, LAW, OR LEGAL PROCESS, INCLUDING TO RESPOND TO ANY GOVERNMENT OR REGULATORY REQUEST;

  • IF WE BELIEVE DISCLOSURE IS NECESSARY OR APPROPRIATE TO PROTECT THE RIGHTS, PROPERTY, OR SAFETY OF OUR BUSINESS, OUR USERS OR CUSTOMERS, OR OTHERS.

 

CHANGES TO OUR PRIVACY POLICY:  IT IS OUR POLICY TO POST ANY CHANGES WE MAKE TO OUR PRIVACY POLICY ON THIS PAGE.

CONTACT:  WHEN CONTACTING US, PLEASE INDICATE IN WHICH COUNTRY YOU RESIDE.

CONTACT INFORMATION: TO ASK QUESTIONS OR COMMENT ABOUT THIS PRIVACY POLICY AND OUR PRIVACY PRACTICES, CONTACT US AT:

JORDAN KILGANON, LLC

3940 LAUREL CANYON BLVD., SUITE 427, STUDIO CITY, CA 91604

OR VIA EMAIL:  SHOP@JORDANKILGANON.COM

 

 

EXERCISING ACCESS, DATA PORTABILITY, AND DELETION RIGHTS: TO EXERCISE THE ACCESS, DATA PORTABILITY, AND DELETION RIGHTS DESCRIBED ABOVE, PLEASE SUBMIT A VERIFIABLE CONSUMER REQUEST TO US BY EITHER:

EMAILING SHOP@JORDANKILGANON.COM

 

ONLY YOU, OR SOMEONE LEGALLY AUTHORIZED TO ACT ON YOUR BEHALF, MAY MAKE A VERIFIABLE CONSUMER REQUEST RELATED TO YOUR PERSONAL INFORMATION. YOU MAY ALSO MAKE A VERIFIABLE CONSUMER REQUEST ON BEHALF OF YOUR MINOR CHILD (ANYONE UNDER THE AGE OF 18 IN CALIFORNIA).

PLEASE NOTE THAT YOU MAY ONLY MAKE A VERIFIABLE CONSUMER REQUEST FOR ACCESS OR DATA PORTABILITY TWICE WITHIN A 12-MONTH PERIOD. THE VERIFIABLE CONSUMER REQUEST MUST:

  • PROVIDE SUFFICIENT INFORMATION THAT ALLOWS US TO REASONABLY VERIFY YOU ARE THE PERSON ABOUT WHOM WE COLLECTED PERSONAL INFORMATION OR AN AUTHORIZED REPRESENTATIVE.
  • DESCRIBE YOUR REQUEST WITH SUFFICIENT DETAIL THAT ALLOWS US TO PROPERLY UNDERSTAND, EVALUATE, AND RESPOND TO IT.

 

WE CANNOT RESPOND TO YOUR REQUEST OR PROVIDE YOU WITH PERSONAL INFORMATION IF WE CANNOT VERIFY YOUR IDENTITY OR AUTHORITY TO MAKE THE REQUEST AND CONFIRM THE PERSONAL INFORMATION RELATES TO YOU.

MAKING A VERIFIABLE CONSUMER REQUEST DOES NOT REQUIRE YOU TO CREATE AN ACCOUNT WITH US.

WE WILL ONLY USE PERSONAL INFORMATION PROVIDED IN A VERIFIABLE CONSUMER REQUEST TO VERIFY THE REQUESTOR'S IDENTITY OR AUTHORITY TO MAKE THE REQUEST.

RESPONSE TIMING AND FORMAT (MEANING HOW WE DELIVER THE RESPONSE):  WE ENDEAVOR TO RESPOND TO YOU WITH RESPECT TO A VERIFIABLE CONSUMER REQUEST WITHIN FORTY-FIVE (45) DAYS OF ITS RECEIPT. IF WE REQUIRE MORE TIME, WE WILL INFORM YOU OF THE REASON AND EXTENSION PERIOD IN WRITING.  WE WILL DELIVER OUR WRITTEN RESPONSE BY MAIL OR ELECTRONICALLY, AT YOUR OPTION.

ANY DISCLOSURES WE PROVIDE WILL ONLY COVER THE TWELVE (12) MONTH PERIOD PRECEDING THE VERIFIABLE CONSUMER REQUEST'S RECEIPT. THE RESPONSE WE PROVIDE WILL ALSO EXPLAIN THE REASONS WE CANNOT COMPLY WITH A REQUEST, IF APPLICABLE. FOR DATA PORTABILITY REQUESTS, WE WILL SELECT A FORMAT TO PROVIDE YOUR PERSONAL INFORMATION THAT IS READILY USEABLE AND SHOULD ALLOW YOU TO TRANSMIT THE INFORMATION FROM ONE ENTITY TO ANOTHER ENTITY WITHOUT HINDRANCE.

WE DO NOT CHARGE A FEE TO PROCESS OR RESPOND TO YOUR VERIFIABLE CONSUMER REQUEST UNLESS IT IS EXCESSIVE, REPETITIVE, OR MANIFESTLY UNFOUNDED. IF WE DETERMINE THAT THE REQUEST WARRANTS A FEE, WE WILL TELL YOU WHY WE MADE THAT DECISION AND PROVIDE YOU WITH A COST ESTIMATE BEFORE COMPLETING YOUR REQUEST.

NON-DISCRIMINATION: WE WILL NOT DISCRIMINATE AGAINST YOU FOR EXERCISING ANY OF YOUR CCPA RIGHTS. UNLESS PERMITTED BY THE CCPA, WE WILL NOT:

  • DENY YOU GOODS OR SERVICES;
  • CHARGE YOU DIFFERENT PRICES OR RATES FOR GOODS OR SERVICES, INCLUDING THROUGH GRANTING DISCOUNTS OR OTHER BENEFITS, OR IMPOSING PENALTIES;
  • PROVIDE YOU A DIFFERENT LEVEL OR QUALITY OF GOODS OR SERVICES; OR
  • SUGGEST THAT YOU MAY RECEIVE A DIFFERENT PRICE OR RATE FOR GOODS OR SERVICES OR A DIFFERENT LEVEL OR QUALITY OF GOODS OR SERVICES.

VERIFICATION:  WE MAY REQUEST SPECIFIC INFORMATION FROM YOU TO CONFIRM YOUR IDENTITY. IN SOME CIRCUMSTANCES WE MAY CHARGE A REASONABLE FEE FOR ACCESS TO YOUR INFORMATION.

RESPONSE TIME:  WE WILL RESPOND TO YOUR VERIFIED REQUESTS IN A REASONABLE TIMEFRAME, AND IN ANY EVENT IN LESS THAN 30 DAYS.

COMPLAINTS:  IF WE DID NOT USE YOUR INFORMATION AS YOU CONSENTED, OR IF WE DID NOT HONOR YOUR LAWFUL REQUESTS, AND YOU ARE RESIDENT IN THE EEA AND YOU BELIEVE WE ARE UNLAWFULLY PROCESSING YOUR INFORMATION, YOU ALSO HAVE THE RIGHT TO COMPLAIN TO YOUR LOCAL DATA PROTECTION SUPERVISORY AUTHORITY. YOU CAN FIND THEIR CONTACT DETAILS HERE: HTTP://EC.EUROPA.EU/JUSTICE/DATA-PROTECTION/BODIES/AUTHORITIES/INDEX_EN.HTM

SECURITY:  FOR ALL USERS OF OUR SITE, REGARDLESS OF WHERE YOU ARE LOCATED, WE HAVE IMPLEMENTED REASONABLE MEASURES DESIGNED TO SECURE YOUR PERSONAL INFORMATION FROM ACCIDENTAL LOSS AND FROM UNAUTHORIZED ACCESS, USE, ALTERATION, AND DISCLOSURE. ALL INFORMATION YOU PROVIDE TO US IS STORED ON OUR SERVERS LOCATED IN THE UNITED STATES BEHIND FIREWALLS.

THE SAFETY AND SECURITY OF YOUR INFORMATION ALSO DEPENDS ON YOU. WHERE WE HAVE GIVEN YOU (OR WHERE YOU HAVE CHOSEN) A PASSWORD FOR ACCESS TO CERTAIN PARTS OF OUR WEBSITE, YOU ARE RESPONSIBLE FOR KEEPING THIS PASSWORD CONFIDENTIAL. WE ASK YOU NOT TO SHARE YOUR PASSWORD WITH ANYONE.

UNFORTUNATELY, THE TRANSMISSION OF INFORMATION VIA THE INTERNET IS NOT COMPLETELY SECURE. ALTHOUGH WE DO USE REASONABLE MEASURES INTENDED TO PROTECT YOUR PERSONAL INFORMATION, WE CANNOT GUARANTEE THE SECURITY OF YOUR PERSONAL INFORMATION TRANSMITTED TO OUR WEBSITE. TO THE FULLEST EXTENT ALLOWED BY LAW, ANY TRANSMISSION OF PERSONAL INFORMATION IS AT YOUR OWN RISK. EXCEPT WHERE THE LAW MANDATES OTHERWISE, WE ARE NOT RESPONSIBLE FOR CIRCUMVENTION OF ANY PRIVACY SETTINGS OR SECURITY MEASURES CONTAINED ON THIS SITE.